Roles

Client Partner

• Manages the business relationship
• Understands and voices the needs of the client
• Accountable for contract negotiation & budget definition
• Escalation point for contractual issues

Engagement Partner

• Accountable for project delivery
• Manages the budget and the contractual framework execution
• Escalation point for delivery issues with client

Success Manager

• Ensuring functional completeness and compliance.
• Coordinating activities
• Facilitating internal and customer meetings.
• Keeping contact with the customer.

Cloud Solution Architect

• Defines the right technical architecture based on business requirements.
• Drives technical estimations and planning
• Ensures that final delivery is compliant with quality standards.
• Drives technical implementation

Cloud Solution Specialist

• Supports delivery team in estimation and planning.
• Implements solution based on business requirements
• Ensures technical and functional quality of own deliverables.

Delivery Lead / Director

• Accountable for the compliance of the delivery vs standards
• Escalation point regarding team or internal delivery issues